ARTICLE – 1 PARTIES
This User Agreement (“Agreement”) has been electronically concluded between Sorslab Artificial Intelligence Technologies Software and Consulting Joint Stock Company (“Company”), the owner of the application at https://sorslab.com/ (“Platform”), with its head office located in Çankaya/Ankara, and the User (“Member”) who is a member of the Platform. The Company and the Member will hereafter collectively be referred to as the “Parties”.
ARTICLE – 2 SUBJECT OF THE USER AGREEMENT
The subject of this Agreement is to determine the terms and conditions of use for the Services provided to the Member through the Company's Platform.
ARTICLE – 3 FORMATION OF THE USER AGREEMENT
- The MEMBER acknowledges having read, understood, and being aware of their rights and obligations under this AGREEMENT.
- THE PARTIES agree that there are no inconsistencies in the transactions agreed upon and that the mutual performances are appropriate with the quality of the business.
- The MEMBER confirms that they have reached a full conclusion that the transactions under the AGREEMENT are beneficial to them and unconditionally consents to comply with all terms with their free will.
- THE PARTIES acknowledge that the provisions of the AGREEMENT are not unfair in terms of the balance of benefit and do not constitute any injustice.
- The provisions of this AGREEMENT have been prepared within the framework of the Consumer Protection Law, Turkish Code of Obligations, and other relevant legislation and are in compliance with the law, as well as the rules of honesty and good faith.
- The binding nature and content control as stated in Article 21 of the Turkish Code of Obligations have been carried out by the MEMBER. None of the provisions of this AGREEMENT create any unknown due to the nature of the AGREEMENT and the characteristics of the business. The provisions of this AGREEMENT are clearly and understandably regulated.
- The MEMBER, upon electronically approving this AGREEMENT, consents to the COMPANY sending information, promotional information, announcements, and promotional emails and SMS to their mobile phone, and that their personal information will be processed, used, and stored. The MEMBER also consents to allow the processing, recording, storage, protection, classification, disclosure by the COMPANY, and its current and future affiliates, subsidiaries, partners, successors, and/or third parties determined by the COMPANY, including sending this information abroad for the purposes stated in this AGREEMENT.
ARTICLE – 4 DEFINITIONS
“Service” refers to the service provided by the Company on the platform.
“Official Authority” denotes any judicial or administrative body, official, semi-official or autonomous institution, organization, commission, and board.
ARTICLE – 5 MEMBERSHIP
5.1 Membership is obtained through the completion of membership procedures on the Platform (and the conclusion of this Agreement).
5.2 Members must be of legal age.
5.3 Members are obligated to provide true, accurate, and up-to-date information regarding their membership. The scope of this information is determined by the Company and can be changed or expanded as necessary. Individuals unwilling to provide this information cannot become members of the Platform. Members are required to provide information listed in the expanded information list for the continuation of their membership and to update their information in case of any changes.
5.4 The Company may share information about the Member with relevant State Authorities, limited to requests, for the purpose of complying with regulatory or enforcement or Official Authorities' judicial decisions. If there is no confidentiality order by the Relevant State Authority, the Member will be informed about such a procedure.
5.5 The Company may use identifiable and/or personal information provided by Members within the scope of the Service and their preferences, usage habits during the use of the Service, to monitor (and/or transmit) the functionality of the Company's system (and/or process such information by persons who have signed a confidentiality agreement with the Company); to conduct evaluations and statistical studies and announce them across the Platform.
ARTICLE – 6 RIGHTS AND OBLIGATIONS OF THE PARTIES
6.1 The Member unconditionally accepts, declares, and commits that the personal and other information provided during Platform membership is accurate, and agrees to compensate for all damages incurred by the Company due to the inconsistency of this information. Furthermore, the Member bears all responsibility for any failure to fulfill obligations due to incorrect information provided by the Member.
6.2 The right to use the password obtained within the scope of membership for using the Platform belongs exclusively to the Member. The Member cannot share this password with third parties. All legal and criminal responsibilities related to the use of the password and access tools to the system (such as username, etc.) for benefiting from the Platform belong to the Member.
6.3 The Member agrees, declares, and commits to comply with all legal regulations while using the Platform and not to violate these provisions. Otherwise, all legal and criminal liabilities lie entirely and exclusively with the Member.
6.4 The Member shall not use the Platform in any way that disrupts public order, is against general morality, disturbs or harasses others, for an illegal purpose, or infringes on the intellectual and copyright rights of others. Additionally, the Member cannot engage in activities that hinder or complicate others' use of the services (such as spam, viruses, Trojans, etc.) or threaten the security of the Platform or its software or interfere with its functioning.
6.5 Although the Company takes the necessary information security measures, it cannot be held responsible for the unauthorized acquisition of Member information and data or for any damage to Member information and data.
6.6 The Company is not responsible for any direct or indirect damages that may arise due to the Member's use of the Platform.
6.7 The Company may provide links to other websites or applications that are not under the Company's control, not established, operated, or regulated by the Company. The Company shall not be responsible for the content of such other applications or websites or any other links and/or references contained therein, or for the products/services they offer. These links are not intended to endorse the owner of the linked site or the person operating the site, nor to make any statements or commitments for any information, expression, or visual content. Similarly, the Company is not responsible for any products, services, and other content promoted or assumed through advertisements, promotions, or banners on the Platform.
6.8 The Member acknowledges, declares, and undertakes that the Privacy Notice of Personal Data Protection Law, which can be accessed through the Platform, is a part of this Agreement, and that they have read and approved the provisions contained herein.
6.9 The Member cannot transfer their created user profile to a third party or allow third parties to use it. Members cannot transfer their rights and obligations arising from this Agreement without the approval of the Company. The Company reserves the right to transfer its rights and obligations arising from this Agreement to third parties.
6.10 In the event that the Member violates the provisions of this Agreement, the Member shall be personally responsible for the legal and punitive consequences arising from the violation. The Member shall indemnify the Company from any and all damages, lawsuits, claims, and demands arising from their violations. In addition, the Company reserves the right to claim compensation from the Member for such violations.
6.11 The Company has the unilateral and non-compensatory right to suspend, terminate the membership of the Member, and delete any information, data, documents, and files belonging to the Member without assuming any responsibility.
6.12 Copyright and/or all kinds of intellectual property rights related to the overview, design, software, text, visual content, and all other content on the site, including the brand, logo, know-how, and other elements, belong to the Company or are used by the Company within the scope of a license to be obtained from third parties. Without the written permission of the Company, these cannot be used, acquired, modified, copied, or reproduced by the Member in any way. The use and accessibility of the Platform or its content by the Member, as specified by the Company, do not grant the Member any intellectual and industrial property rights and/or ownership or disposal authority.
6.13 The Company may disclose the personal information of the Member (a) in accordance with applicable laws or regulations, court orders, or administrative orders, and/or (b) with the consent of the Member, and/or (c) to third parties. In accordance with the Privacy Notice of Personal Data Protection Law, which can be accessed through the Platform, and/or (d) in cases separately regulated outside this Agreement.
The Company may review the confidential information or mobile application records of the Member to access the information and documents requested for investigative purposes.
6.14 The Platform has taken precautions, to the extent possible, to be free from viruses and similar software. Additionally, the Member is obligated to procure their own virus protection system and provide the necessary protection for ultimate security. In this context, the Member is held responsible for any errors that may occur in their own software and operating systems (including but not limited to spam, viruses, and Trojans) and for any direct or indirect consequences.
6.15 The Company reserves the right to change the scope of the Services, modify the content, design, and software of the Platform, modify, suspend, terminate any kind of services provided to Members, and delete user information and data registered on the Platform at any time.
6.16 The Company may update, modify, or terminate the terms of this Agreement without any prior notice or warning. The updated, modified, or terminated provisions shall be effective for the Member as of the date of publication.
6.17 The Company may send information and announcements to the Member regarding service promotions, advertisements, campaigns, advantages, surveys, and other customer satisfaction practices within the scope of current and/or future applications. Unless otherwise specified, the Member acknowledges and declares that the personal information and/or consumer behavior information given by the Member when becoming a member of the Platform and/or in the past and/or in the future may be collected, used, and archived by the Company for the purposes mentioned above. Furthermore, the Member accepts that the Company will not be held responsible for any damages incurred due to the collection, sharing, usage, archiving, and access to the information mentioned above. If the Member wishes to change their data sharing preferences, they will communicate this request to the Company in writing.
6.18 The Member is responsible for providing the necessary network access to benefit from the Services. The Member is aware of and accepts that when accessing the Platform through a device with wireless internet access or using the Services, mobile network data may be used, and messaging tariffs and charges may apply. It is the responsibility of the Member to ensure the availability of appropriate software and devices for using the Services and keeping the Platform up to date. The Company does not guarantee that the Services or Platform will work on a specific device or software. The Member acknowledges that they may experience malfunctions and delays due to internet usage while using the Services and/or Platform.
6.19 Within the scope of this Agreement, disclaimers issued on behalf of the Company also include Company employees and shareholders.
6.20 It is prohibited for the Member to link to another website, the content of a website, or any data on the network without prior approval from the Company in any action the Member takes on the Platform.
6.21 The Member declares and accepts that they have read and are knowledgeable about the basic features and preliminary information regarding the Services available on the website, and that they have provided the necessary confirmation in electronic media regarding these matters.
ARTICLE – 7 PERSONAL DATA AND COMMERCIAL ELECTRONIC MESSAGES
As the "Data Controller" for the use of the ……… website, information is provided within this article regarding the collection, processing, and use of data obtained in relation to the use of the website. This information is provided by the Member in accordance with the current legislation and within the scope of the Personal Data Protection Law.
7.1 The website https://sorslab.com/ is operated by the Company. The Company is responsible for the management of Members' personal data. The explanations within this article are made within the scope of the Personal Data Protection Law numbered 6698.
7.2 The Personal Data Protection Law and relevant legal provisions are meticulously taken into account by our Company. Maximum care and effort are exerted by Company employees and service providers to ensure strict attention to privacy matters while performing their duties, and Members' personal data is used for the purposes specified in the Agreement.
7.3 The processing of personal data, whether obtained in whole or in part, recording, storage, alteration, reorganization, disclosure, transmission, acquisition, provision for use, classification, or any other operation on personal data, in part or as a part of any data recording system, whether automated or partially automated (cookies) or non-automated means.
7.4 Information obtained by the Member during the process of becoming a member of the website and making purchases on the site may be recorded for an indefinite period or for a specified period by the aforementioned parties and their successors, may be stored in printed/magnetic archives, updated as necessary, shared, transferred, and used.
Personal data belonging to Members processed together with their duplicates for the provision of various products/services by the Company, and for electronic and other commercial and/or social correspondence to be conducted for all kinds of information, advertising-promotion, sales, marketing, credit card, and membership purposes, including current and prospective affiliates, partners, successors, and/or third parties determined by them. Data may also be shared with relevant Authorities and Courts in cases required by laws.
7.5 Personal data of Members can be used on the Company's website to provide better service to Members, improve their services, and if you have given your consent, it can also be used in marketing activities; product/service offers, all kinds of information, advertising-promotion, sales, marketing, loyalty cards, credit cards, and membership applications, modeling, reporting, and facilitating the use of the Platform, and development work carried out by the Company or its subsidiaries in line with the interests and preferences of their users.
The Company reserves the right to keep a record of Members' transactions on the Platform through cookies and similar methods. Personal information shared by the Company and the Member will not be used for this purpose and will not be shared with third parties. However, personal data will be shared with competent authorities in accordance with the current legal regulations and decisions taken by authorized bodies in compliance with legal regulations.
By accepting this Agreement, Members agree to allow their personal data to be used, stored, processed, shared with third parties, and transferred abroad and to competent authorities within the framework of these terms by the Company in accordance with legal regulations.
7.6 If there are links to other websites on the Company's website, depending on the nature of the situation, the Company has no influence on whether the operators of these sites comply with data protection provisions. The Company is not responsible for the content of the websites they are linked to (and the content of other websites linked to by these sites) through links and similar methods and does not endorse the content of linked sites.
7.7 In accordance with Article 11 of the Law on Protection of Personal Data numbered 6698, Members have the right to know whether their personal data is being processed, and if it is, they can apply to the Company to learn this; they can request information about the purpose of processing their personal data and whether it is used for that purpose, know the third parties to whom their personal data is transferred domestically or abroad; request the correction of incomplete or incorrect personal data, request the deletion or destruction of personal data; request that, in case personal data is corrected, deleted, or destroyed, this is notified to third parties to whom the data has been transferred; object to the emergence of a result against themselves by exclusively analyzing the processed data through automated systems; and demand the compensation of any damages caused by the incorrect processing of personal data. Members must directly inform the Company in writing of their applications for the correction, blocking, or deletion of personal data or any questions related to data protection.
ARTICLE 8 PRODUCT DELIVERY
8.1 Products are delivered digitally via the Company's website. Upon completing the purchase process, the Member gains access rights to the Product. Products are available for use throughout the subscription period and access rights will cease when the subscription ends.
ARTICLE 9 SUBSCRIPTION DURATION AND RENEWAL
9.1 Subscription is valid from the date of purchase and renews monthly/yearly. The subscription automatically renews, however, the Member can cancel their subscription at any time through the account settings on the Company's website.
ARTICLE 10 CANCELLATION CONDITIONS
10.1 Active Subscription Cancellation: The Member has the right to cancel their subscription at any time during the subscription period. The cancellation will take effect at the end of the subscription period. Cancellation can be carried out through the user account settings section on the Company's website or through customer service.
10.2 Early Cancellation Scenario: For annual subscriptions, if the Member cancels within the first 14 days from the start date of the subscription, a full refund will be made for the unused period. No refunds will be made for cancellations occurring after this period. For monthly subscriptions, the Member can cancel at any time, but no refunds will be made for the days remaining in the month.
ARTICLE 11 RETURN AND REFUND POLICY
11.1 Return Denial: The Company does not accept returns of digital content once it is delivered and accessible. Due to the digital nature of the products, once delivered, they cannot be returned.
11.2 Technical Issues: If the Product is unusable or inaccessible due to technical problems, the Member is obligated to report the issue to the Company. The Company will endeavor to resolve the issue within a reasonable period of time. If the problem is not resolved within 7 business days from the notification date, the Member is entitled to a full refund for the payments made for that month/year. This refund will be processed after the Company reviews the issue and confirms that it was due to a problem originating from the Company.
11.3 Refund Process: Refund requests must be made through the customer service or via the contact channels specified on the Company’s website. Refunds will be issued within 30 business days following the confirmation of the request, using the original method of payment.
ARTICLE 12 FINAL PROVISIONS OF THE USER AGREEMENT
12.1 Applicable Law: This Agreement is subject to the laws of the Republic of Turkey and will be interpreted accordingly.
12.2 Competent Court: Ankara Courts and Execution Offices have jurisdiction over all disputes arising from this Agreement or related to this Agreement.
12.3 Integrity of the Agreement and Appendices: The appendices of the Agreement shall constitute an integral part of this Agreement and cannot be interpreted separately.
12.4 Nature of Exclusive Evidence: Parties agree that in case of disputes arising within the scope of this Agreement, documents and electronic records belonging to the Company shall exclusively serve as evidence for the dispute.
12.5 Company Contact Information: The Company's contact information is as follows: Company Name: Sorslab Artificial Intelligence Technologies Software and Consultancy Joint Stock Company Email: info@sorslab.com
12.6 Transactions Made on the Platform: Transactions conducted on the Platform, including testamentary transactions, constitute binding declarations of the Parties in accordance with the Turkish Code of Obligations, consumer legislation, and other applicable laws.